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Online servicesOnline service for our Patients

At the surgery we use a clinical system called SystmOne which has online services for patients.
Patients can use SystmOnline to:

  • Manage their appointments
  • Request repeat medication
  • View pathology results
  • View their medical records
  • Update their contact details
  • Message us

Using SystmOnline is easy—just ask at Reception for us to switch on the functionality within SystmOne. You need to sign a consent form and select the online services you wish to have. Then we will then send you a password to login to your account. Please bring ID with you. .

Please let us know your email address so if you lock yourself out of your account you can Re-set your own password.(You have to have verified your email address with us to do this).

There is also a SystmOnline app available for Apple and Android devices. It can be downloaded free of charge from the relevant app store. This helps you manage your health care on the go.

Medical Records 

For over two years patients have been able to view their coded record online. If you wish to, you can now look at your full medical record online. 

The definition of a full medical record is all the information that is held in a patient’s record; this includes letters, documents, and any free text which has been added by practice staff, usually the GP. The coded record is all the information that is in the record in coded form, such as diagnoses, signs and symptoms (such as coughing, headache etc.) but excludes letters, documents and free text.

During the working day it is sometimes necessary for practice staff to input into your record, for example, to attach a document that has been received, or update your information.  Therefore you will notice admin/reception staff names alongside some of your medical information – this is quite normal. 

Before you apply for access to your medical records, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news 

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

It is your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at al


For further information, please see:

www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/gp-online-services.aspx

For a guide of our online services please click here

For further information about GP online records please see  - https://www.england.nhs.uk/wp-content/uploads/2015/11/po-what-you-need-to-know.pdf

Protecting your GP online records please see - https://www.england.nhs.uk/wp-content/uploads/2015/11/po-protecting-your-gp-records.pdf

Age restrictions

Under the age of 11 years parental / guardian access is permissible due to complex confidentiality laws and online access guidance, once the patient reaches 12, the access will automatically expire. The New Milton Health Centre does not allow access for children aged 11- 16 years old. At 16 the child can register themselves for online access. 

 
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