New Milton Health CentreTel: 01425 621188
The SurgeryTel: 01425 621188
It’s Your Practice: A patient guide to GP services has been put together by the Royal College of General Practitioners (RCGP) for patients.
Download A Patient Guide to GP
This guide has been produced as part of the RCGP’s aim to build stronger relationships between you and your doctors and encourage the involvement and inclusion of you in your own care.Services
The guide provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.
It is split into several sections including:
The publication is part of a push by the NHS as a whole to encourage you to understand how you can get the most out of primary care – which also includes how you can become more involved in monitoring your own health
From November 2017 South Central Ambulance Service NHS Foundation Trust (SCAS) will be providing a patient led booking service for all patients registered with a West Hampshire Clinical Commissioning Group (WHCCG) doctor. GP surgeries no longer book non urgent patient transport.
Non-urgent hospital transport is only for Patients who meet the criteria.
Who is eligible for NEPTS?
The NHS has limited resources and NEPTS must be reserved for those patients with a medical condition where:
The patient requires the professional support of patient transport staff during or after their journey.
orThe patient’s health issues impact on their mobility to the extent that it prevents them travelling to or from a hospital appointment by any other means.
To book Non-Urgent Hospital Transport please phone the dedicated patient booking telephone line 03001239833. Before you call make sure you have all the information you need at hand. Please read the Patient Transport Booking Leaflet before you contact them.
The NHS is aiming for joined up, improved care. Access to your information can make your care safer, quicker and more personal. Over time, more health records will be made electronic, giving health professionals access to reliable information about you to help with your treatment, including in emergencies. Anonymised data may also be extracted for future care planning.
Patient records are kept electronically on our practice system. There are a number of data-sharing initiatives which potentially mean your GP medical records are available to other organisations.
If after reading this page you would like more advice please call the NHS England help line for data sharing: 0300 456 3531.
A national system that takes information from patient's GP record and makes it available to clinicians anywhere in the country. It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
You can view your Summary care record if you sign up to our online services.
Only healthcare staff involved in your care can see your Summary Care Record. You can view Your Summary care record via our online services.
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete the SCR-opt out form
At the practice we also use two other systems the Care and Health Information Exchange (formally the Hampshire Health Record) and TTP SystmOne Data Sharing. TTP SystmOne Data Sharing enables us to share data locally through our clinical system between Community Doctors, community Nurses and Oakhaven Hospice. Please visit our Data Sharing for Better Local Care page for more information.
SHARING MEDICAL RECORDS TO SUPPORT YOUR CAREWe want you to receive the best and most appropriate care. Sharing your medical records with other community healthcare professionals who care for you will help us to do that.
HEALTHCAREOur practice, the Community Doctors and Nurses now use the same electronic patient record system, and Oakhaven Hospice will be linking up to this system imminently.This means that, with your consent, your full medical record can now be seen by the GPs and community teams who treat you, and if you are being treated and/or supported by Oakhaven Hospice, clinical staff there will be able to share and view relevant medical information about you.
Shared information will help the people caring for you to make more informed decisions about your care. We also know that many people find it frustrating to have to repeatedly ‘tell their story’ to NHS staff, and sharing information in this way will reduce that.Looking further ahead, other local NHS staff - such as those in hospitals or Out of Hours services - may also use the same IT system, and would therefore be able to share clinical information as well. For more information about Better Local Care please click the link.
BENEFITS TO PATIENTS• Health professionals have the right information at the right time• You won’t need to repeat your medicals history• You avoid unnecessary appointments and tests• You can be more involved in decisions about your care• Your records remain secure and confidential, as they are now
It is your decision whether your information can be shared with other services, and you can change your mind at any time simply by informing the practice.
• Yes, I would like my information to be shared.You do not need to do anything, and your record will be available to be viewed by other services involved in your care. Staff will ask your permission before they look at your record for the first time, unless in exceptional circumstances such as a medical emergency, or where the law requires it.
• No, I do not want my information to be shared.Please complete the enclosed 'Opt-Out' form and return it to the practice, and we will amend your record to reflect your request. If you do nothing we will assume that you are content for your GP record to be available to be viewed by others as part of providing care to you. If you are the parent or guardian of a child under 16 and feel that they are old enough to understand, then you should make this information available to them. Please contact the practice as soon as you are able to if you do not want some, or all of your information to be shared. Alternatively, ask your GP/Nurse if you wish to discuss this further.
Please be aware that from January 2016 the Health and Social Care Information Centre (a government organisation) will be collecting anonymous patient data on all Fit Notes (Sick notes) issued.
The data will help the Department of Health gain a better understanding of sickness absence and develop policy to help people with health conditions return to work earlier. Understanding more about sickness absences will allow better provision of services where they are most needed to support patients, their families and communities.
The data will be completely anonymous to protect patient privacy and will include the following:-
Collection for any patient who registered an objection will be excluded from the point that the objection is registered. For further details visit - www.gov.uk/dwp/fit-note-data
SHOULD I COME TO SEE A DOCTOR AT THE HEALTH CENTRE?
If you become ill or injured and need medical help or advice, choose well by using the right NHS service for your needs. Before you make an appointment to see your GP, consider the alternatives.
Pharmacist: Don’t forget your local pharmacy! The pharmacist behind the counter at your local chemist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, and may offer a wider range of health services than you might think.
Pharmacists can help with a large variety of conditions :Coughs and colds, sore throats, Constipation, Hayfever, allergies ,Aches and pains, headaches, earache, backache ,Indigestion, diarrhoea, threadworms, Period pain, thrush Warts, verrucas, mouth ulcers ,cold sores, Athlete's foot Nappy rash and teething. Visit a pharmacist when you are suffering from a common health problem which does not require being seen by a nurse or doctor.
Self-care: This is the best choice to treat very minor illnesses and injuries and will ensure that you receive the rest and recovery you need to get well. A lot of illnesses can be treated in your home by using over the counter medicine and getting plenty of rest.
Minor injuries unit: If your injury is not serious, you can get help from a minor injuries unit (MIU), rather than going to an A&E department. Minor injuries units give healthcare and advice. Most are open from early in the morning until late at night. You do not need an appointment, and you will be seen by an experienced nurse or GP.
GP: Make an appointment with your local GP when you have an illness or injury that will not go away. You can make an appointment with a doctor for medical advice, examinations and prescriptions. People come to GP practices for help with a large variety of long term conditions and when they have acute illnesses such as ear pain and back ache.
Practice nurses also run specialised clinics which help patients monitor their long term illnesses and provide treatment for a wide variety of conditions including: Dressings, Stitch removal, Cervical Smears, ECG, Doppler Testing and Injections.
NHS 111: You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a quick and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 7 days a week and 365 days a year. Calls are free from landlines and mobile phones. Call 111 if:
A&E or 999: Many life threatening conditions need immediate lifesaving treatment from the Emergency Services, please call 999. Dial 999 immediately for emergencies such as: Chest pain, Difficulty in breathing, Loss of consciousness, Severe loss of blood, choking, fitting/ convulsions, severe allergic reactions or total collapse. You should only call 999 in an emergency. If it is not a life-threatening situation, consider the other options available to you.
WHY DOES THE RECEPTIONIST ASK WHY I NEED TO SEE A DOCTOR?
When booking appointments via the telephone our receptionists are trained to ask why you would like the appointment. By indicating why you need to see a clinician our receptionists can ensure you see the most appropriate person for that problem. Be assured what you say to a receptionist is treated with the utmost confidence.
WHEN SHOULD I REQUEST AN URGENT APPOINTMENT?
Only you as the patient can determine if you need to be seen urgently. You should only request one of these important appointments if you feel you have a true urgent medical problem. If you can wait to be seen please book a ‘routine’ appointment.
If you need to be seen on the day, for an acute problem, contact us as soon as possible. You will usually be offered a consultation in our ‘Urgent Care Clinic’ with our urgent care specialist nurse or a doctor as appropriate.
Please note we are not an emergency service. If you need immediate medical help for a life threatening illness please call 999 (more details about when to call 999 are above)
HOW CAN I SEE MY USUAL DOCTOR?
For continuity of care it is recommended to stay with your usual GP. When booking ‘routine’ appointments patients have the right to express a preference of practitioner. Every effort will be made to give you access to your usual doctor however this may not always be possible. Due to demand the waiting times for these types of appointments may become quite long.
HOW MUCH TIME WILL I HAVE WITH THE DOCTOR?
Patients are allocated 10 minutes per face-to –face appointment and 5 minutes for a telephone appointment. If you need longer please request a double appointment at the time of booking. It is therefore important that you keep your consultation to the one topic you have come for.
HOW CAN AN URGENT NURSE HELP?
Our Urgent Care Nurses can assess, manage and prescribe for many ailments and injuries. They can provide advice and treatment for the following: Acute Back Pain, Skin Problems, Burns, Ear Problems, Sinusitis, Coughs ,Emergency Contraception, Stings & Bites, Colds, Fever, Sore Throats, Conjunctivitis, Sprains, Cuts & Bruises, Hay Fever, Sunburn, Cystitis, Constipation.
Our Urgent Care Nurses can prescribe a number of medications, including most antibiotics. They work alongside the doctors and they share the daily demand for urgent medical attention.Our Nurses do not deal with children less than 2 years of age.
CAN THE DOCTOR SEE ME FOR DENTAL ISSUES?
Dental problems are the province of dentists not doctors and they can prescribe both antibiotics and painkillers, just as doctors do. You should see your dentist for regular check-ups, there should be an out of hours emergency service available once you have registered at a Dental Practice. Holiday makers and people not registered with a dentist can consult any NHS dentist for advice. If you have difficulty in funding one please ring the Health Authority help line. If you or your child has a tooth knocked out, carefully pick up the tooth but do not attempt to wash or clean it, put it straight into a little cold milk and take the patient to your own dentist.
The symptoms of a dental emergency can be identified as: • Severe pain that cannot be controlled with pain relief.• Swelling in the mouth or face. (with or without pain)• Uncontrollable bleeding in the mouth.• Or any trauma to the mouth or teeth.
If you are unsure of your symptoms contact your regular dentist; if you do not have one then contact the Dental Helpline BY CALLING 111 where we can triage the problem and may be able to arrange an urgent appointment with a dentist where appropriate. Just call 111.
HOW CAN I GET MY CHILDREN SEEN QUICKLY?
Ill young children will always be dealt with on the day. Our aim is for us to see under 5s within 2 hours by a Doctor. If you feel your child needs to be sooner please inform Reception.
WHAT SHOULD I DO IF I CAN NO LONGER MAKE/ OR NEED THE APPOINTMENT?
Please let us know well in advance if you cannot keep an appointment so that it may be offered to another patient. This avoids any unnecessary wait for patients wishing to see to see the doctor urgently or the practitioner of their choice. Missed appointments waste a considerable amount of time each week for both doctors and practice nurses.
HOW DO I CHANGE MY DETAILS?
If you change your name, address or mobile number, please give full details to Reception. Don't forget to tell us if details have changed for all the other members of family.
If you supply us with your personal email address we may contact you by email to update you on health issues or to provide information about the practice that concerns you.
HOW DO I GET RESULTS?
Blood tests: If your blood test is abnormal the Practice will contact you. If you want to check your results please contact Reception (01425 621188) after 2pm. A receptionist can advise you of the result, please allow time for tests to be carried out.
X-ray: Following an X-ray you need to arrange a follow up appointment with the doctor who referred you. To ensure the doctor has received the results please check with reception prior to making the appointment, which can be a telephone appointment. Our Receptionists are not trained to interpret X-ray results so cannot give them out.
WHEN SHOULD I DROP OFF A SPECIMEN?
Specimens can be accepted up to 4.30pm Monday to Friday. We CANNOT accept or test any specimen bottle handed in without an accompanying form from the doctor/nurse.
Please write your name and date on the label of the specimen bottle and ensure the specimen bottle is secure and place it in the plastic bag provided.
WHERE SHOULD I GO FOR HEALTH ADVICE?
Patients often contact us for general health advice. If you just need expert advice call 111. Trained staff will be able to advise you on how to treat yourself at home or refer you to the appropriate service. This could be your GP. 111 is available 24 hours a day, 7 days a week. Alternatively you can find advice online at http://www.nhs.uk.
You can also get help from your local pharmacy. They can provide expert advice on many common ailments or illnesses and provide over the counter medication.
If you use a link to another website from the Surgery’s website then you will need to read their respective privacy notice, and that we take no responsibility (legal or otherwise) for the content of other websites nor do we endorse them.
Better Local Care
Connect to Support Hampshire
ARTHRITIS AND JOINT PROBLEMS
National Osteoporosis Society
British Lung Foundation
Cancer Research UK
MacMillan Cancer Support
Marie Curie Cancer Care
The NHS Cervical Screening Programme
CHILDHOOD AND YOUTH
Abuse or neglect (NSPCC)
Local sexual health clinics
7 Cups of Tea
Cruse Bereavement Care
Talk to Frank
NHS Choices – Alcohol Support
British Heart Foundation
HEALTH & FITNESS
New Forest Health and Leisure
New Forest Mencap
Information and support on miscarriage
NHS HEALTH CHECKS
NHS HEALTH CHECKS
British Pregnancy Advisory Service
Verwood Travel Clinic
Travel Health Clinic Southampton
Fit for Travel
Private Travel vaccinations
HOSPITALS Christchurch Day Hospital 01202 705200Christchurch Hospital 01202 486361Eye A&E Bournemouth PATIENTS NUMBER 01202 704181Lymington Minor Injuries 01590 663101Lymington New forest Hospital, LNFH 01590 663000Milford Hospital, war memorial 01590 645939Poole General 01202 665511Princess Anne Hospital 02380 777222Romsey Hospital 01794 512343Royal Bournemouth Hospital 01202 303626Royal Bournemouth Eye Unit 01202 704355Southampton Eye Unit 02380 825503Southampton General Hospital, SHUT, SGH 02380 777222Winchester Hospital 01962 863535PHARMACY Boots New Milton 01425 610359Boots Christchurch 01202 483034Day Lewis 01425 613222Hordle Pharmacy 01425 610594Lloyds Avenue Road 01425 610522Lloyds in Highcliffe 01425 272778Lloyds station road 01425 619911Tesco Pharmacy 01425 896847UNDERTAKERS Co-op Station Road 01425 611133Woodland Burial Ground 01425 278910NURSING/CARE/REST HOMES Gore Grange Day Centre 01425 618761Homefield House, Barton Court Road 01425 618851Kingfishers nursing home 01425 626700Oakhaven Hospice 01590 670346Quaker House, Warden 01425 617656The Coach House 01590 642581The Dome, Barton Court Avenue 01425 616164The Gatehouse 01425 613465Whiterock 01425 613627
Contraceptive advice and contraceptives are provided by all our Doctors and our Nurses. Everyone (including under 16 year olds) will be treated confidentially. All contraceptive methods, including emergency contraception, are provided free of charge.
Known as the "morning after pill", emergency contraception is available at our surgery from either our doctors or our urgent care nurses. It can be effective if taken within 72 hours of having unprotected intercourse or a condom failure. The earlier it is taken the more effective it is likely to be. If, however, you are unable to attend the Surgery, emergency contraception can be purchased from selected pharmacies within the area.
A Contraception and Sexual Health Clinic are held at the Arnewood practice. This is an open access clinic, and therefore no appointment is necessary. This is a nurse lead clinic run by Solent Health not the practice. Services provided include:
Sexually transmitted infection (STI) teasting and treatmentEmergency contraceptionContraceptionUnplanned pregnancy servicesHIV treatmentFree condomsPsychosexual counsellingSexual health information and adviceReferral to vasectomy services
For more information about the services and about contraception/sexual health please visit Lets Talk About It
For more information about what to expect if you attend one of these clinics click here
All our Doctors are trained in maternity care. If you are planning a pregnancy, your doctor will be pleased to discuss any queries with you. It is advisable to check Rubella (German Measles) immunity, and to stop smoking, as this is known to have harmful effects on the baby. It is also essential to take folic acid in the first three months of pregnancy.
While older motorists have a wealth of experience, their judgement of speed and distance, senses and reaction time may not be as sharp as it once was. Therefore, there may come a time when driving is no longer safe.
If you are worried that you may not be fit to drive please make an appointment to discuss this with your usual GP. For more information for older drivers visit http://www.olderdrivers.org.uk/
You must tell DVLA if you have a driving licence and you develop a ‘notifiable’ medical condition or a condition or disability has got worse since you got your licence.
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