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New Milton Health CentreTel: 01425 621188
The SurgeryTel: 01425 621188
At the surgery we use a clinical system called SystmOne which has online services for patients. Patients can use SystmOnline to:
Using SystmOnline is easy—just ask at Reception for us to switch on the functionality within SystmOne. You need to sign a consent form and select the online services you wish to have. Then we will then send you a password to login to your account. Please bring ID with you. .
Please let us know your email address so if you lock yourself out of your account you can Re-set your own password.(You have to have verified your email address with us to do this).
There is also a SystmOnline app available for Apple and Android devices. It can be downloaded free of charge from the relevant app store. This helps you manage your health care on the go.
For over two years patients have been able to view their coded record online. If you wish to, you can now look at your full medical record online.
The definition of a full medical record is all the information that is held in a patient’s record; this includes letters, documents, and any free text which has been added by practice staff, usually the GP. The coded record is all the information that is in the record in coded form, such as diagnoses, signs and symptoms (such as coughing, headache etc.) but excludes letters, documents and free text.
During the working day it is sometimes necessary for practice staff to input into your record, for example, to attach a document that has been received, or update your information. Therefore you will notice admin/reception staff names alongside some of your medical information – this is quite normal.
Before you apply for access to your medical records, there are some other things to consider. Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
It is your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at al
For further information, please see:
For further information about GP online records please see - https://www.england.nhs.uk/wp-content/uploads/2015/11/po-what-you-need-to-know.pdf
Protecting your GP online records please see - https://www.england.nhs.uk/wp-content/uploads/2015/11/po-protecting-your-gp-records.pdf
Under the age of 11 years parental / guardian access is permissible due to complex confidentiality laws and online access guidance, once the patient reaches 12, the access will automatically expire. The New Milton Health Centre does not allow access for children aged 11- 16 years old. At 16 the child can register themselves for online access.
Specialised clinics run throughout the week. For most clinics you will receive an invitation. Call 01425 621188 to make the appropriate appointment. Respiratory, Diabetic, Child vaccination and Minor Surgery clinics run regularly at the health centre. Seasonal pneumococcal & flu Vaccination clinics take place in the Autumn/Winter.
Contraceptive advice and contraceptives are provided by all the doctors. Everyone (including under 16 year olds) will be treated confidentially. All contraceptive methods are provided free of charge. Emergency contraception is available at our surgery from either our doctors or our urgent care nurses. In addition to our doctors and nurses a local contraception and sexual health clinic is held at The Arnewood Practice on Tusedays 14:00 - 17:00, please telephone 0300 300 2016 or visit http://www.letstalkaboutit.nhs.uk
Click HERE for more information.
Other Services Available
Please note you should attend the surgery at least 8 weeks before departure for many of the vaccinations to be effective. Please arrange your appointment well in advance so you are covered before you go away.
If you book to travel at short notice we can not guarantee we will have available Travel Appointments.
Not all travel vaccinations are included in the services provided by the NHS so some vaccines will have to be paid for.
When planning your perfect holiday it is important to remember the health risks that could ruin your trip. Many tropical holiday destinations also have life-threatening infectious diseases that can make you very sick, spoil your holiday and even kill you. Take no chance, get your travel vaccinations!
If you require any vaccinations relating to foreign travel you can book an appointment with our practice nurse to discuss your travel arrangements.Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. Some travel vaccinations are freely available on the NHS. Please ask the nurse for more information.
It is important to make this initial appointment as early as possible - at least 8 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
You can also get Private Travel vaccinations at a variety of clinics including Verwood Travel Clinic and the Travel Health Clinic Southampton. Both the clinics in Verwood and Southampton are open at the weekend.
Zika Virus Information and Protection
We do not offer Yellow Fever vaccines at the practice.
There is further information about countries and vaccinations required on the links below:
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
If you smoke your long term health will be affected. If you wish to stop smoking you can make an appointment by calling 0845 602 4663 or 01252 335120.
For more information about stopping smoking please click here
Changes to Phlebotomy Services at Lymington Hospital
Lymington are no longer operating a walk-in blood test service, patients now require a booked appointment.
📞 To book an appointment please call 02381 204877, phone lines open Mon-Fri 8:00am-6:00pm
🕖 Appointments available Mon-Fri 7:30am-3:00pm
If you need Non-NHS Services please contact Karen and Heidi on 01425 625303.
Many medical examinations, report, forms, certificates are not covered under our General Medical Services contract and are therefore not free under the NHS.
The following are the most commonly charged for items. If you are not sure whether the service you require attracts a fee, please ask.
Medical examinations can be lengthy dependent on the type, so please tell reception if you are making an appointment for an examination as these are done outside of normal surgery time.
Some forms appear deceptively simple but need a full examination or review of medical records for their completion. They may often be legal documents that require time to prepare accurately.
Fees due are usually payable by the patient at the time of examination or on collecting of the forms/certificates. Please do not be offended if we request payment before handing over documents, so do come prepared.
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
You may need to pay for Holiday vaccinations. Please call our main Reception to discuss this further.
To see our Non NHS Price List
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).