Practice Policies

Patient Charter

Our charter summarised

We aim to:
  • give you a personal, confidential service which meets your needs
  • treat all patients equally and courteously
  • give you the opportunity to lead a healthier lifestyle
Help us to help you:
  • take up our offer of keeping you well and healthy
  • keep your appointment time or cancel in plenty of time
  • only ask for a visit if you are too ill to attend the Health Centre
  • please treat our staff with courtesy - they are always trying to help you
  • Please remember, delays can sometimes happen, for example, due to emergencies. We are sorry if you are kept waiting.

Please remember, delays can sometimes happen, for example, due to emergencies. We are sorry if you are kept waiting. We welcome your comments. If you are happy or disappointed with the service we offer or have any suggestions for improvements, please feel free to tell us.


Consent to treatment is the principle that a person must give their permission before they receive any type of medical treatment or examination. This must be done on the basis of a preliminary explanation by a clinician. Our  Consent Policy


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Our Chaperone Policy.

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made to the Practice. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website