Urgent Appointments - Telephone Triage

To enable the practice to provide a more appropriate way of handling requests for same day appointments, we have a new system known as “Telephone Triage.”

The way the Triage system works is as follows:

If you contact the surgery and ask for an urgent appointment, the receptionist will take your details and advise you that a doctor will call you back as soon as possible.

It would also be very useful when you contact the surgery if you could give the receptionist brief details of the problem.

When you are phoned back the doctor will either:

  • deal with the problem on the phone
  • write a prescription for you
  • ask you to come down to the surgery to see the doctor or the nurse the same day
  • make a routine appointment for you to see a doctor or nurse
  • arrange a home visit

This system is widely practiced; locally and all over the country. The feedback from these surgeries is very promising. It increases the access for patients who definitely need face to face consultation and we believe that it will enable us to provide a better service to our patients.

Alternatively, for patients who feel they need some advice on a problem but are unsure whether or not they need to contact the surgery, we encourage you to try our eConsult service.

This online portal can be used to check your symptoms, receive instant medical advice, or consult online with your GP.

Once you submit the online consultation form, it is sent to a secure NHSMail account at the practice and processed by the Reception Team. You will receive a call back by the end of the next working day, from a Receptionist or a GP, whatever is appropriate for your concern.

All submitted eConsults will be reviewed by a GP, unless the request is for administrative service. eConsult is currently only available to those aged 18 and above. There is no registration necessary. 

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