September 2017September 2017Complete the test online (www.leavemyfeedback.com/4565). Please only leave feedback if you have had recently visited our GP practice and used our services.
Our Friends and Family Feedback
It is mandatory for all GP Practices to submit responses of the Friends and Family question to NHS England each month. We display all our feedback, including comments, every month in the entrance of the Health Centre. Here is a summary of our feedback:
What is the NHS Friends and Family Test?
It is a way of gathering anonymous feedback from you about your recent experience of the practice.
You will be asked a short number of questions about your experience today. The questions have been designed to be quick and easy to complete, to encourage lots of participation from our patients.
This will help us to recognise where we are doing things well and where we need to improve. Your feedback gives a very real and recent picture of what you think.
You will have the opportunity to feedback every time you are in the practice, after an appointment or attending for administrative things such as a repeat prescription or blood test results.
As a patient registered with the practice you can give feedback after each and every contact if you want to.
Tell us what you think and how we can improve.
We want to hear from all patients registered with the practice about the care they have received.
You could make a difference by helping us to improve. We will be reviewing the feedback to see what action we can take. We will then share the feedback themes and any actions we have taken.
For more information please read our Friends and Family Leaflet or visit www.nhs.uk/friendsandfamily.
How do you take part in the Friends and Family Test?
Complete the test online (www.leavemyfeedback.com/4565).
You can complete this form and drop it back to us - CLICK HERE
Do you have to take part in the Friends and Family Test?
No, participation is totally voluntary.
But if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.
We are keen to hear from you, whether your feedback is positive negative or indifferent.
- You have the opportunity to give us your feedback after every contact with the practice.
- You may choose to give feedback during one visit but not the next.
- You may choose to opt out of having your comments published.
What if you need support to take part in the Friends and Family Test?
We want to include all of our patients and everyone has a right to give feedback.
Some patients may find the phrasing of the questions difficult.
Your carers, friends and relatives can help you but they must try not to answer for you. Our staff may also be able to offer support.
If after assistance, you would like to use one of our easy read forms, please ask our reception staff.
These forms may be helpful people with dementia or learning disabilities, people with little/no English or low literacy.
Publication of responses
It is mandatory for all GP Practices to submit responses of the Friends and Family question to NHS England each month.
NHS England will then publish all results. This enables comparisons to be made between GP practices and enables us to track our progress over time.
NHS England will publish the results on the NHS Choices website.
Practices are required to publish their results locally. Each month we will display the results of our friend and family test. This will include patients free text comments.
How will your FFT information be managed?
We take the security and appropriate management of your data very seriously.
The responses you give are NOT linked to your name or medical records in any way.
Practice staff only view the anonymous responses and cannot link this to any individual patient.
We will comply with the Data Protection Act 1998 and the common law duty of confidence when handling.
When completing the test you are asked if you would be happy for us to publish you anonymous comments. Please tick the box if you would prefer us to not use your comments when we publish the results.
We will keep your data safe and use it only for the Friends and Family Test.