New Milton Health CentreTel: 01425 621188
The SurgeryTel: 01425 621188
All consultations are by appointment. You can book a telephone or face to face appointment with a doctor or nurse by calling 01425 621188. Alternatively you can book appointments online via systmonline (above). To book online you need log on details which are available from the Practice.
There are two main types of appointments: ‘urgent’ and ‘routine’. If you need an urgent appointment for an acute problem you will usually be offered a consultation on that day in our ‘Urgent Care Clinic’ with our urgent care specialised nurse or a doctor as appropriate. Patients who would like to pre-book an appointment for on-going or non-urgent conditions will be able to do so.
When pre-booking appointments patients have the right to express a preference of practitioner, for continuity of care. For long term conditions it is recommended to stay with the same GP, this is your usual or named GP. Every effort will be made to give you access to your usual doctor however this may not always be possible. Due to demand the waiting times for these types of appointments may become quite long.
When attending appointments please keep your consultation to the one topic you have come for. If you require a longer consultation please indicate at the time of booking so as not to delay the doctor for other patients. Our appointment system is kept under constant review and if appropriate, changes will be made to further improve access.
When booking appointments via phone our receptionists are trained to ask why you would like the appointment. By indicating why you need to see a clinician our receptionists can ensure you see the most appropriate person for that problem. Be assured what you say to a receptionist is treated with the utmost confidence.
Ill young children will always be dealt with on the day. Please book an appointment as early as possible by phone (instead of online) so we can ensure they are seen as soon as possible.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
In a genuine emergency you should call 999.
Dial 999 immediately for emergencies such as:
Do not wait for a GP as you need urgent care in Hospital.
Do not hesitate to call us on our usual number 8.00am - 6.30pm if you need urgent attention (01425) 621188. You will usually be offered a consultation on that day in our ‘Urgent Care Clinic’ with our urgent care specialised nurse or the 'Urgent' doctor as appropriate.
Due to the nature of 'urgent' appointments you may not necessary see your usual GP.
Please note that urgent appointments should only be booked by patients who have to be seen on the day. If you can wait please book a 'Routine' appointment with your usual GP
If you just need expert advice call 111. Trained staff will be able to advise you on how to treat yourself at home or refer you to the appropriate service. This could be your GP. 111 is available 24 hours a day, 7 days a week. Alternatively you can find advice online at http://www.nhs.uk
BEFORE YOUR APPOINTMENTIt may help if you prepare for your appointment. Here are some tips on what to do before you go.• Make a list:– write down details of your symptoms –when did they start, what makes thembetter or worse?– write down your two or three most important questions.• List or bring all the medicines and pills you take – including vitamins and supplements.• Ask a friend or family member to come with you, if you like.• Ask your hospital or surgery, for an interpreter or communication support if needed.
QUESTIONS TO ASK DURING YOUR APPOINTMENTIt's okay to ask questions about your health and what might be wrong. Don't be afraid to tell your health worker if you don't understand what they've said. Don't feel embarrassed about asking your health worker to explain things again. You can ask your health worker to write down and explain any words you don't know. And it may help to write things down or ask a family member or friend to take notes.
AT ANY TIME DURING YOUR APPOINTMENT YOU COULD SAY THINGS LIKE:• Can I check that I've understood what you said?• So, what you're saying is?• Can you explain it again? I still don't understand.
YOU MAY ALSO WANT TO ASK ABOUT ANY TESTS?If your health worker has recommended going for tests, you may want to ask:• What are the tests for?• What will the tests involve?• How should I prepare for the tests?• How and when will I find out the test results?• Who do I contact if I don't get the test results?
ABOUT ANY TREATMENTYou may also have questions about whattreatment, if any, is best for you, for example:• How well does this treatment work?• How long will I need treatment?• How will I know if the treatment is working?• Are there any side effects or risks?• Are there other ways to treat my condition?• Is there anything I can do to help myself?
ABOUT WHAT HAPPENS NEXTYou may want to find out who to contactif you have further problems or questions,or if any support groups are available.You could ask:• What happens next – do I come back and see you?• Who do I contact if things get worse?• Do you have any written information?• Where can I go to find more information, a support group or further help?
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 01425 621188 before 10:30 on the day the visit is required.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
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